One queue
Organize messages alongside other channels.
Integration · Instagram
Instagram in the same inbox as the rest of your operation.
Bring social conversations into a workflow with context, priority and continuity.
Use cases
✓Leads from content and ads
✓Pre-purchase questions
✓Handoff to WhatsApp or sales
Workflow
How the flow works
InstagramInstagram Professional
→TheChats.meLeads from content and ads
→Operational destinationInbox and social queue
Continuity
Keep context when a contact switches channel.
Ownership
Know who is serving the customer and what happens next.
Synchronized data
✓Profile and conversation identity
✓Messages permitted by Meta
✓Owner, tags and status
Requirements and limitations
!Requires a professional account linked to Meta
!Permissions and app review may be required
!Availability is confirmed during activation
How to configure
1Validate account and permissions
2Connect credentials securely
3Run a test synchronization
4Assign owners and monitor the first workflow
Availability and plan are confirmed for each connector and account type
Outcomes
Outcomes TheChats.me helps your operation pursue
Frequently asked questions
How do I confirm Instagram availability?
Availability and the exact workflow depend on account type, permissions and connector rollout stage. These are validated before activation.
Does the team help with setup?
Yes. During a demo we validate the use case, required data and implementation flow.