Migration checklist

Migrate WhatsApp without finding dependencies on cutover day.

Validate each item with technical and operational owners.

Account and number

Ownership and administrator access confirmed Meta account and business verification reviewed Eligible number and cutover window defined

Queues, agents, hours and permissions configured Required templates submitted for approval Quick replies and handoff rules reviewed

Send, receive, attachment and template tests completed Fallback plan and on-call owners defined First 48-hour metrics monitored

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